Policies

Refund Policy

Last updated: August 21, 2026

Payment is due up front

The assessment and quote are free — you'll know the exact price before you pay anything. Once you approve the quote and sign the service agreement, the invoice is due in full before any work begins or anything ships. If a partial deposit is agreed instead, that deposit is non-refundable.

Before work begins

You can cancel any time before your card enters the restoration queue. Amounts paid for work that has not begun are refundable, except an agreed non-refundable deposit. We'll arrange return of your card — return shipping at your cost.

Once restoration work has begun

Restoration is skilled manual labor performed on your specific card, so once work has begun, the agreed fees are owed for the work performed and payments are non-refundable to the maximum extent permitted by law. You acknowledge this explicitly before signing the Restoration Service Agreement. "Work has begun" means the card has entered any restoration stage, as recorded in the timestamped, append-only status history on your submission.

Extra work you approved

Additional work discovered mid-restoration is only performed — and only billed — after you approve it. Declining extra work is always free and leaves your original quote unchanged.

What this policy doesn't limit

Nothing here limits rights that can't be waived under your local consumer protection law, or remedies for a complete failure to perform the agreed services.

How refunds are issued

Approved refunds go back to the original payment method via Stripe. We never store card numbers.